When will my order be shipped?
We dispatch all orders as quickly as possible, but on occasions this can take up to 5 working days if standard delivery is selected. All TailorBakes are delivered within 24 hours of dispatch.
Where do you deliver?
We deliver in England, Wales (extra charge may apply) and Scotland (extra charge may apply).
Do you bake fresh daily and what are the storage conditions?
We bake fresh daily. Majority of orders are baked and packaged within 2 hours of transit. This ensures all products remain fresh. Storage conditions: Store in a cool, dry place away from direct sunlight. Each product contains a card with storage conditions explained but once opened consume within 3 days.
I have a question who can I contact?
You can contact us using our live chat (bottom right) or email [email protected]
I need to amend my order?
To amend your order please contact us within 72hours before your order is due to be delivered.
Can I arrange my TailorBakes to arrive on a particular day?
Although we have the option available this service is not guaranteed. We will try our best to dispatch all order prior to the required date or on the day requested, but we do not guarantee delivery on these days.
Are TailorBakes suitable for the halal diet?
TailorBakes are Halal.
My delivery is incomplete or not what I ordered?
Firstly we apologise! Please raise the issue using contact us within 24 hours of delivery. Supply all the information and our Customer Care Team will contact you.
I have placed an order what should happen next?
You will receive a automatic confirmation of your order within two hours.
I have not received a confirmation email?
Does the courier Guarantee “NEXT DAY Delivery”?
Unfortunately no courier company can guarantee 100% next day delivery, but our couriers, as a business, currently have a 96-99.97% success rate. All deliveries are tracked and a card will be left on a failed delivery. Unfortunately, with all the measures we have put in place we are unable to refund late items.
Are all TailorBakes available nationwide?
All TailorBakes are delivered nationwide besides the Signature Range, due to its delicacy. We are working to bring this product nationwide as soon as possible.